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KE pilots automated complaints management system

KARACHI: In line with its commitment to further enhance consumers’ experience, K-Electric has implemented a state-of-the-art GIS (Geographic Information System) based complaints management system. Currently in the pilot phase, the new system is capable of resolving consumer complaints much faster during power outages. The project marks another milestone achievement for K-Electric as it continuously strives to improve efficiency and customer experience. KE consumers in the pilot areas will now experience quicker response and faster outage resolution. The newly installed system will enable identification of locations and further reduce the response time of consumer complaints. According to KE spokesperson, “Integration of latest technology in power distribution helps improve efficiency to meet the ever growing consumer expectations. —PPI

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